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Your Partner in
Addressing Poor Care

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Clear Guidance.
Sensible Solutions.
Peace of Mind.
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  • Support from £25
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  • ​Flexible support. Access as much or as little assistance  as you need​
 
  • Available 7 Days a week including evenings & weekends

When standards of care in a care home or by a homecare provider fall below what is reasonably expected, instructing a solicitor is one option for addressing concerns. However, this route can be perceived by some providers as antagonistic, often prompting them to engage their own legal representation. This can quickly lead to a prolonged, costly, and stressful dispute.​

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2Manage Concern offers a non-legal, cost-effective alternative focused on constructive dialogue and early resolution. By working collaboratively with service users, families, and care providers, we help address concerns professionally and sensitively, often avoiding the need for a formal complaint.

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With nearly 25 years’ experience as a former Chief Executive Officer working alongside Care Home and Homecare Managers, 2Manage Concern provides informed, practical support. Where needed, we can assist with complaint drafting and representation, giving you clarity, confidence, and guidance to achieve the best possible outcome for your loved one.​​

“I am more than grateful to Leon Steer for his services in helping me to keep my husband in a local Care Home. My husband needed to have full time care after approximately seven weeks in hospital. At that time, with the help of the family, we decided to have him as close to home as possible. There were complications with financing his stay with the local authorities and Leon was able to offer his time and expertise which brought about a positive resolution. At all times I found Leon to be professional and his expert knowledge comes highly recommended.”

Celia Banner

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