Affordable, expert support when care goes wrong

Support When Care Falls Short

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When the care of a loved one does not meet expected standards in a care home or by a homecare provider, knowing how to raise concerns can feel difficult and uncertain. While instructing a solicitor is one option, it can escalate matters quickly, often leading to legal involvement, increased costs, and strained relationships with care providers.

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2Manage Concern offers a practical, non-legal alternative
 

We work with service users and families to address concerns calmly, constructively, and proportionately, with the aim of resolving issues early and improving care outcomes.

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A Constructive Approach That Puts People First

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Our approach focuses on open communication and collaboration with care providers wherever possible. By addressing issues promptly and professionally, we often help avoid the need for a formal complaint, reducing the risk of conflict while keeping your loved one’s wellbeing at the centre of every discussion.

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We can support you by:

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• Clarifying concerns and next steps

• Preparing for and attending meetings

• Helping you communicate confidently and effectively

• Working towards practical improvements in care

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Experience You Can Rely On

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With almost 25 years’ experience as a former Chief Executive Officer, I have worked extensively with Care Home and Homecare Managers and have a thorough understanding of how care services should be managed and delivered. My background includes conducting investigations, chairing disciplinary and appeal hearings, and holding managers accountable where standards were not met.

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This experience allows 2Manage Concern to engage credibly and professionally with providers, focusing on solutions rather than confrontation.

 

Support at Every Stage

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If a collaborative approach does not achieve the desired outcome, further support is available. This includes drafting clear and proportionate complaint correspondence and representing you at meetings with the care provider.

 

At every stage, 2Manage Concern aims to give you clarity, confidence, and practical support, helping you secure the best possible outcome for your loved one.​

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2Manage Concern offers flexible support that you can access as much or as little as you need​.