Book a FREE 15 minute

consultation

How It Works

1. Book Your Free Consultation

Book a free, 15-minute, no-obligation, and fully confidential consultation by clicking the “Book Now”

button above or below.

Provide three possible dates and indicate your preferred time periods (morning, afternoon, or evening). We offer consultations 7 days a week, including evenings and weekends.

2. Confirmation of Appointment

You will receive a confirmation email with:

The date and time of your consultation
A Zoom or Microsoft Teams link (or confirmation of a telephone appointment)

3. Initial Discussion

During your consultation, we will:

Listen to your concerns
Assess your situation
Inform you whether we can assist you further

4. Proceeding Further

If we can help, to confirm you wish to proceed, you will be provided with a link to book and pay

£25.00 for a 30-minute session. This fee also includes the drafting of a professionally worded

complaint.

5. Supportive Discussion and Advice

Once payment is received, we will:

Arrange a convenient date and time
Provide a 30-minute meeting via Zoom, Microsoft Teams, or telephone. During this session,

we will offer practical guidance and tailored advice on how to manage your situation effectively.

6. Complaint Wording Delivery

Within 3 working days after your meeting, you will receive a professionally drafted complaint wording

for your review and submission to the care provider.

7. Continued Support

In many cases, a clear and well-structured complaint is sufficient to resolve concerns.

If not, we can provide ongoing assistance, including:

Support in escalating your complaint to external organisations
Representation in meetings (via Zoom/Teams or telephone) with care providers and other agencies

Our goal is to ensure your concerns are addressed professionally, respectfully, and effectively.

Click to arrange this ongoing assistance.

8. Important Information

We do not provide advice regarding:

Children (under 18) receiving care
Adults receiving care from providers registered in Scotland, Wales, or Northern Ireland
Funding for care — for this, we recommend visiting Paying for Care

9. Fees and Pricing

Service Fee

Initial 15-minute consultation Free

30-minute supportive discussion

+ complaint wording £25.00

15-minute follow-up consultation (if required) £10.00
(Meetings under 15 minutes are

rounded up to 15 minutes)

Representation at meetings (Zoom/Teams/telephone)
Includes preparation and first hour £60.00
(Payable regardless of

meeting duration)

Additional time thereafter £40.00 per hour
(Billed in 15-minute increments

of £10.00, rounded to the nearest

quarter hour)

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