How It Works

​1. Book Your Free Consultation

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Book a free, no-obligation, and fully confidential consultation by clicking the “Book a Free Consultation Now” button above or below.

Provide three possible dates and indicate your preferred time periods (morning, afternoon, or evening). 2Manage Concern offers consultations 7 days a week, including evenings and weekends.

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2. Confirmation of Appointment

You will receive a confirmation email with:

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• The date and time of your consultation

• A Zoom or Microsoft Teams link (or confirmation of a telephone appointment)

3. Free Consultation

During your consultation, 2Manage Concern will:

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• Listen to your concerns

• Assess your situation

• Inform you whether it can assist you further

4. Proceeding Further

If 2Manage Concern can help, to confirm you wish to proceed, you will be provided with a link to book and pay £25.00 for a 30-minute consultation.

5. 30-Minute Consultation

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Once payment is received, 2Manage Concern will:

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• Arrange a convenient date and time for a 30-minute confidential consultation that can be delivered via Zoom, Microsoft Teams, or telephone.

• Explore your concern(s) in more detail to enable it to prepare questions and develop strategies for resolving the matter(s) informally or to assist with drafting formal complaint wording.

• Discuss the option of representation at meetings with the provider.

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 6. Important Information

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2Manage Concern do not provide advice regarding:

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• Children (under 18) receiving care

• Care provided by the NHS

• Adults receiving care from providers registered in Scotland, Wales, or Northern Ireland

• Funding for care — for this visit Paying for Care

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7. Fees and Pricing

(a)  Initial consultation to assess whether we can assist:

       Free

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(b)  A 30-minute confidential consultation to explore your concern(s) in

       more detail to enable the preparation of questions and develop

       strategies for resolving the matter(s) informally or to assist with drafting

       formal complaint wording:

       £25.00

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(c)  Follow-up consultations, if needed:

       £10.00 per 15 minutes

       (Meetings under 15 minutes are rounded up to 15 minutes)

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(d)  Preparation and drafting of documents, including letters and related

       correspondence:

       £10.00 per 15-minute interval
       (Any time spent that is less than 15 minutes will be rounded up to the

       minimum 15-minute charge.)

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(e)  Representation at meetings (Zoom/Teams/telephone) for the first hour

       (including meeting preparation):

       £60.00

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(f)  Additional time thereafter:

      £40.00 per hour

      (Billed in 15-minute increments of £10.00, rounded to the nearest 

      quarter hour)​​​​​​

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8. Continued Support

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In many cases, having professional support, the provider will engage meaningfully and concerns are resolved.

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If not, 2Manage Concern can provide ongoing assistance, including:

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• Drafting clear and effective complaint correspondence

• Support in escalating your complaint to external organisations

• Representation in meetings (via Zoom/Teams or telephone) with the care provider and other agencies

Our goal is to ensure your concerns are addressed professionally and effectively.

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2Manage Concern offers flexible support that you can access as much or as little as you need​.

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