How It Works

​1. Book Your Free Consultation

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Book a free, no-obligation, and fully confidential consultation by clicking the “Book a Free Consultation Now” button above or below.

Provide three possible dates and indicate your preferred time periods (morning, afternoon, or evening). 2Manage Concern offers consultations 7 days a week, including evenings and weekends.

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2. Confirmation of Appointment

You will receive a confirmation email with:

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• The date and time of your consultation

• A Zoom or Microsoft Teams link (or confirmation of a telephone appointment)

3. Initial Discussion

During your consultation, 2Manage Concern will:

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• Listen to your concerns

• Assess your situation

• Inform you whether it can assist you further

4. Proceeding Further

If 2Manage Concern can help, to confirm you wish to proceed, you will be provided with a link to book and pay £25.00 for a 30-minute session.

5. Supportive Discussion and Advice

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Once payment is received, 2Manage Concern will:

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• Arrange a convenient date and time

• The 30-minute confidential consultation can be delivered via Zoom, Microsoft Teams, or telephone. During this session, you will receive clear, practical guidance tailored to your concern(s), and a proposed plan for us to support you with engaging effectively with the care home or homecare provider.​​​

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 6. Important Information

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2Manage Concern do not provide advice regarding:

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• Children (under 18) receiving care

• Care provided by the NHS

• Adults receiving care from providers registered in Scotland, Wales, or Northern Ireland

• Funding for care — for this visit Paying for Care

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7. Fees and Pricing

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(a)  Initial consultation to assess whether we can assist:

       Free

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(b)  A 30-minute confidential consultation to provide practical guidance tailored to your concern(s), and

       a proposed plan for us to support you with engaging effectively with the care provider:

       £25.00

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(c)  Follow-up consultations, if needed:

       £10.00 per 15 minutes

       (Meetings under 15 minutes are rounded up to 15 minutes)

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(d)  Representation at meetings (Zoom/Teams/telephone)

       for the first hour (including meeting preparation):

       £60.00

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(e)  Additional time thereafter:

       £40.00 per hour

       (Billed in 15-minute increments of £10.00, rounded to

       the nearest quarter hour)​

8. Continued Support

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In many cases, having professional support, the provider will engage meaningfully and concerns are resolved.

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If not, 2Manage Concern can provide ongoing assistance, including:

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• Drafting clear and effective complaint correspondence

• Support in escalating your complaint to external organisations

• Representation in meetings (via Zoom/Teams or telephone) with the care provider and other agencies

Our goal is to ensure your concerns are addressed professionally, respectfully, and effectively.

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2Manage Concern offers flexible support that you can access as much or as little as you need​.

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