Our service is for families of adults receiving care in England who have concerns about the quality of care and want professional support to raise them effectively.
Yes. It includes nursing homes and care homes along with homecare providers in England delivering care for adults aged 18+.
No, we do not provide support for concerns relating to children under 18.
Unfortunately, no. At present, we only provide support for services regulated by the CQC in England.
No. We are not a law firm and cannot provide legal advice.
No, we do not provide medical, therapeutic, or clinical advice as we do not have the expertise in these areas.
We can support you with a wide range of issues, such as:
Poor quality of care
Concerns about staff conduct
Communication failures
Unmet care needs
Safety concerns
Do not hesitate to contact us for a FREE 15 minute, no commitment, consultation to enable us to assess whether we can assist you.
We do not provide funding or financial advice. For funding-related matters, we recommend visiting Paying for Care.
During your 30-minute Zoom/Teams or telephone consultation, we'll have a supportive discussion to advise you on managing your circumstances. We'll also ask questions to help us prepare the complaint wording.
Yes. We can represent you in meetings with providers or third parties (via Zoom/Teams or telephone).
We do not provide legal advice as we are not a law firm. If your situation may lead to legal action, we recommend seeking professional legal counsel.
Yes. We draft clear, professional complaint wording for you to review and send to the care provider. This ensures your concerns are expressed clearly and formally. You will receive the draft wording up to 3 days after the consultation meeting.
If the issue remains unresolved, we can support you further, including helping you escalate concerns to external organisations (such as the CQC or Local Government & Social Care Ombudsman).
15-minute initial consultation: Free
30-minute supportive discussion and advice+ complaint wording £25.00
15-minute follow-up consultation, if needed
(Meetings under 15 minutes are rounded up to 15 minutes): £10.00
Representation at meetings (Zoom/Teams/telephone)
for the first hour (including preparation): £60.00
Additional time thereafter: £40.00
per hour
(Billed in 15-minute increments of £10.00, rounded to
the nearest quarter hour)
Yes. We hold an Enhanced DBS Check for working with vulnerable adults, giving families reassurance of our integrity and suitability to support them.
It can be. In many cases, a clear and well-structured complaint is enough to resolve matters. If not, we can provide continued support, including helping you escalate concerns to third parties to hopefully ease any stress you may experience.
Yes. All consultations and communications are treated as strictly confidential.