We support service users, families, and representatives of individuals receiving care in residential, nursing, and homecare settings.
No. We only support users of care homes and homecare providers.
Yes. You can just have a 30 minute consultation to receive clear, practical guidance tailored to your concern(s), and discuss a plan to engage effectively with the care provider.
We offer flexible support that you can use as much or as little as you need.
Yes. It includes nursing homes and care homes along with homecare providers in England delivering care for adults aged 18+.
No, 2Manage Concern does not provide support for concerns relating to children under 18.
At present, 2Manage Concern only provide's support for services regulated by the CQC in England.
No. Our service is designed as a non-legal alternative. In most cases, concerns can be resolved without legal involvement, saving time, cost, and stress.
No. 2Manage Concern is not a law firm and cannot provide legal advice.
No, we do not have the skills to provide medical, therapeutic, or clinical advice.
2Manage Concern can support you with a wide range of issues, such as:
Poor quality of care
Concerns about staff conduct
Communication failures
Unmet care needs
Safety concerns
Do not hesitate to book a FREE, no commitment, consultation to enable 2Manage Concern to assess whether it can assist you.
2Manage Concern does not provide funding or financial advice. For funding-related matters, you may wish to visit Paying for Care.
The 30-minute Zoom/Teams or telephone confidential consultation, we offer practical guidance, reassurance, and a clear proposed plan for engaging with the care provider.
Yes. 2Manage Concern can represent you in meetings with providers or third parties (via Zoom/Teams or telephone).
Yes. All consultations and communications are treated as strictly confidential.
Our approach is specifically designed to reduce conflict. By engaging constructively and professionally, we aim to preserve your relationships with the provider while addressing concerns effectively.
If informal resolution is not successful, we can support you through formal complaint processes.
Yes. 2Manage Concern draft clear, professional complaint wording for you to review and send to the care provider. This ensures your concerns are expressed clearly and formally.
If the issue remains unresolved, 2Manage Concern can support you further, including helping you escalate concerns to external organisations (such as the CQC and Local Government & Social Care Ombudsman).
Initial consultation to assess whether we can assist:
Free
A 30-minute confidential consultation to provide practical guidance tailored to your concern(s), and a proposed plan for us to support you with engaging effectively with the care provider:
£25.00
Follow-up consultations, if needed:
£10.00 per 15 minutes
(Meetings under 15 minutes are rounded up to 15 minutes)
Representation at meetings (Zoom/Teams/telephone)
for the first hour (including meeting preparation):
£60.00
Additional time thereafter:
£40.00 per hour
(Billed in 15-minute increments of £10.00, rounded to
the nearest quarter hour)
Click on the link in the 'How it Works' section on this website to contact us for a FREE initial discussion to outline your concerns and explore how we may be able to support you.