We support service users, families, and representatives of individuals receiving care in residential, nursing, and homecare settings.

No. We only support users of care homes and homecare providers.

Yes, you can book just a 30-minute consultation. During this session, we'll explore your concerns in detail, prepare questions, and develop strategies to resolve the issues informally or assist with drafting formal complaint wording. The fee for this consultation is £25.00, with additional fees for document preparation and drafting charged at £10.00 per 15-minute interval (rounded up to the nearest 15 minutes). We offer flexible support that you can use as much or as little as you need.

Yes. It includes nursing homes and care homes along with homecare providers in England delivering care for adults aged 18+.

No, 2Manage Concern does not provide support for concerns relating to children under 18.

At present, 2Manage Concern only provide's support for services regulated by the CQC in England.

No. 2Manage Concern is not a law firm and cannot provide legal advice.

No, we do not provide medical, therapeutic, or clinical advice. Our focus is on non-legal support for care concerns.

2Manage Concern can support you with a wide range of issues, such as: • Poor quality of care • Concerns about staff conduct • Communication failures • Unmet care needs • Safety concerns Do not hesitate to book a FREE, no commitment, consultation to enable 2Manage Concern to assess whether it can assist you.

2Manage Concern does not provide funding or financial advice. For funding-related matters, you may wish to visit Paying for Care.(https://www.payingforcare.org/)

During the 30-minute consultation, we'll delve into your concerns in detail. This helps us prepare questions and develop strategies to resolve the issues informally or assist with drafting formal complaint wording.

Yes. 2Manage Concern can represent you in meetings with providers or third parties (via Zoom/Teams or telephone).

Yes. All consultations and communications are treated as strictly confidential.

Our approach is specifically designed to reduce conflict. By engaging constructively and professionally, we aim to preserve your relationships with the provider while addressing concerns effectively.

If informal resolution is not successful, we can support you through formal complaint processes.

Yes. Following a 30-minute consultation meeting, we will draft clear, professional complaint wording for you to review and send to the care provider. This ensures your concerns are expressed clearly and formally.

If the issue remains unresolved, 2Manage Concern can support you further, including helping you escalate concerns to external organisations (such as the CQC and Local Government & Social Care Ombudsman).

(a) Initial consultation to assess whether we can assist: Free ​​ (b) A 30-minute confidential consultation to explore your concern(s) in more detail to enable the preparation of questions and develop strategies for resolving the matter(s) informally or to assist with drafting formal complaint wording: £25.00 ​ (c) Follow-up consultations, if needed: £10.00 per 15 minutes (Meetings under 15 minutes are rounded up to 15 minutes) ​ (d) Preparation and drafting of documents, including letters and related correspondence: £10.00 per 15-minute interval (Any time spent that is less than 15 minutes will be rounded up to the minimum 15-minute charge.) ​​​​ (e) Representation at meetings (Zoom/Teams/telephone) for the first hour (including meeting preparation): £60.00 ​​​ (f) Additional time thereafter: £40.00 per hour (Billed in 15-minute increments of £10.00, rounded to the nearest quarter hour)​​​​​​ ​

Click on the link in the 'How it Works' section on this website to contact us for a FREE initial discussion to outline your concerns and explore how we may be able to support you.