Managing Care Concerns Effectively: A Guide for Families

When you entrust a loved one to a care home or homecare provider, you expect kindness, respect, and professionalism. But what happens when those expectations are not met? Poor care can be distressing and confusing. It’s natural to feel overwhelmed, but there are ways to manage care concerns effectively. I want to share practical advice and gentle encouragement to help you navigate this difficult situation with confidence.

Understanding How to Manage Care Concerns

Recognising a care concern is the first step. It might be something obvious like neglect or abuse, or more subtle issues such as lack of communication, poor hygiene, or inconsistent medication management. Whatever the issue, it’s important to take it seriously and act promptly.

Start by documenting what you observe. Keep a clear record of dates, times, and specific incidents. This helps you stay organised and provides evidence if you need to escalate the matter. For example, if you notice your loved one is often left alone for long periods, write down when and for how long. If medication is missed, note the details carefully.

Next, communicate your concerns calmly and clearly with the care provider. Sometimes, issues arise from misunderstandings or staffing problems that can be resolved with a conversation. Ask for a meeting with the manager or key staff member. Be specific about what you have noticed and how it affects your loved one.

If the response is unsatisfactory or the problem persists, you may need to seek external support. This is where resources like 2manage concern can be invaluable. They offer guidance and support for families facing poor care from registered CQC providers.

Care home entrance welcoming visitors

Practical Steps to Manage Care Concerns

Managing care concerns involves a combination of observation, communication, and action. Here are some practical steps you can take:

1. Stay Informed

   Learn about the care standards expected from providers. The Care Quality Commission (CQC) website is a good place to start. Knowing what good care looks like helps you identify when things are wrong.

   
   

2. Build Relationships

   Develop a rapport with the care staff. Friendly, respectful communication can make it easier to raise concerns and work together on solutions.

   
   

3. Use Advocacy Services

   If you feel overwhelmed, consider involving an independent advocate. They can help you express your concerns and understand your rights.

   
   

4. Request Care Reviews

   Ask for regular care plan reviews. This ensures your loved one’s needs are being met and allows you to raise any issues formally.

   
   

5. Escalate When Needed

   If problems continue, report them to the CQC or local safeguarding teams. Your loved one’s safety is paramount.

   
   

Remember, you are not alone in this. Many families face similar challenges, and support is available.

Notebook with detailed care notes and pen

How to Manage Behaviours of Concern?

Sometimes, care concerns arise because of behaviours that are challenging to manage. These might include aggression, withdrawal, or confusion, often linked to conditions like dementia. Understanding and managing these behaviours requires patience and knowledge.

First, try to identify triggers. Does a particular environment, time of day, or activity cause distress? For example, loud noises or unfamiliar people might increase anxiety. Once triggers are known, steps can be taken to reduce or avoid them.

Use clear, simple communication. Speak slowly and calmly, using reassuring words. Non-verbal cues like gentle touch or eye contact can also help.

It’s important to involve care staff in developing personalised strategies. This might include:

• Creating a calm, familiar environment

• Establishing routines to provide structure

• Using distraction techniques when agitation arises

• Encouraging activities that promote engagement and comfort

  
  

If behaviours escalate, seek advice from healthcare professionals. They can assess if medical issues or medication side effects are contributing.

Managing behaviours of concern is a team effort. Families and care providers working together can make a significant difference in quality of life.

Knowing When to Take Further Action

If you have tried communicating and working with the care provider but still see no improvement, it’s time to consider further steps. Your loved one’s wellbeing must come first.

You can:

• Contact the Care Quality Commission (CQC): They regulate care providers.

• Reach out to local safeguarding teams: They protect vulnerable adults from harm.

• Seek legal advice: In serious cases, legal action may be necessary to ensure safety and rights.

• Consider alternative care options: Sometimes, moving your loved one to a different provider is the best solution.

  
  

Throughout this process, keep detailed records. This documentation supports your case and helps professionals understand the situation fully.

Supporting Your Loved One Through the Process

Managing care concerns is not just about fixing problems with providers. It’s also about supporting your loved one emotionally and physically during a difficult time.

Keep communication open with your loved one. Listen to their feelings and reassure them that you are advocating for their best interests. Encourage them to express their needs and preferences.

Maintain regular visits if possible. Your presence can provide comfort and help you monitor their care firsthand.

Look after your own wellbeing too. Caring for someone in poor care situations can be stressful. Seek support from friends, support groups, or counselling services.

Remember, you are a vital part of your loved one’s care team. Your voice matters.

Managing care concerns effectively takes courage, patience, and persistence. By staying informed, communicating clearly, and seeking support when needed, you can help ensure your loved one receives the care and respect they deserve. 2Manage Concern specialises in supporting adults and their families when care falls below expected standards. Providing straightforward, affordable support and advice along with representation. From drafting complaint wording to representing you in meetings, 2Manage Concern's aim is to give you the confidence, clarity, and support you need to achieve the best outcome for your loved one. Please do not hesitate to contact us for a FREE 15 minute consultation at https://www.wixforms.com/f/7380355617837286473 or to find out more, visit our website at https://www.2manage.org/about-1